Privacy Policy
Last updated:
Our Privacy Commitment
Gateway Platform is built on the principle of privacy-first communication. We collect minimal data, encrypt sensitive information, and never share personal details without explicit consent.
1. Information We Collect
Account Information
- Email address (for account creation and notifications)
- Phone number (encrypted, for communication routing)
- Account preferences and settings
- Subscription and billing information
Gateway Data
- Gateway titles and descriptions
- Routing rules and preferences
- Communication channel configurations
- Usage analytics and interaction logs
Communication Data
- Message content (temporarily stored for routing)
- Communication metadata (timestamps, channels used)
- IP addresses (for security and rate limiting)
- User agent information (for compatibility)
2. How We Use Your Information
- Service Delivery: Route communications through your gateways
- Security: Prevent abuse, spam, and unauthorized access
- Analytics: Provide usage statistics and performance metrics
- Support: Respond to your questions and technical issues
- Improvements: Enhance our platform and develop new features
- Legal Compliance: Meet regulatory requirements and legal obligations
3. Data Protection Measures
Encryption
All sensitive data is encrypted at rest and in transit using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data for legitimate purposes.
Data Minimization
We collect only the minimum data necessary to provide our services effectively.
Regular Audits
Our security practices are regularly audited and updated to maintain the highest standards.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
- Service Providers: Trusted third parties who help us operate our platform (e.g., cloud hosting, payment processing)
- Legal Requirements: When required by law, court order, or government regulation
- Safety and Security: To protect our users, platform, or the public from harm
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with user notification)
5. Data Retention
- Account Data: Retained while your account is active and for a reasonable period after deletion
- Communication Logs: Stored for 90 days for security and debugging purposes
- Analytics Data: Aggregated and anonymized data may be retained indefinitely
- Legal Hold: Data may be retained longer if required for legal proceedings
6. Your Rights and Choices
You have the right to:
- Access your personal data and download a copy
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Restrict or object to certain data processing
- Data portability (receive your data in a structured format)
- Withdraw consent for optional data processing
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your login session
- Remember your preferences
- Analyze platform usage and performance
- Prevent fraud and abuse
8. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.
9. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through our platform. Your continued use of our service after changes become effective constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
- Email: privacy@gatewayplatform.com
- Address: [Your Company Address]
- Data Protection Officer: dpo@gatewayplatform.com