Refund Policy

1. Overview

At Scan2Talk (Gateway Platform), we strive to provide the best service to our customers. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

2. Wallet Recharge Refunds

Eligibility for Refunds:

• Refunds may be requested within 7 days of the recharge transaction
• Refunds are only available if the recharged credits have not been used
• Partial refunds are not available - only full unused balance can be refunded
• Technical errors or duplicate charges are eligible for immediate refunds

Non-Refundable:

• Credits that have been used for messages or calls
• Bonus credits provided as part of promotional offers
• Recharges older than 7 days
• Expired credits or validity periods

3. QR Code Services

QR Code Activation:

• QR code activation fees are non-refundable once the QR code has been activated
• If a QR code fails to activate due to technical issues, a full refund will be provided
• Refunds for incorrect vehicle information must be requested within 24 hours

4. Subscription Plans

Monthly/Annual Plans:

• Refunds available within 3 days of purchase if no services have been used
• Pro-rated refunds are not available for cancelled subscriptions
• Subscription cancellations will remain active until the end of the billing period

5. Refund Process

How to Request a Refund:

1. Contact our support team at info@scan2talk.in
2. Provide your transaction ID and reason for refund
3. Include any relevant screenshots or documentation
4. Our team will review your request within 2-3 business days

Refund Timeline:

• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• Bank processing times may vary (typically 5-10 business days)
• You will receive an email confirmation once the refund is processed

6. Technical Issues

If you experience technical issues that prevent you from using our services:

• Report the issue immediately to our support team
• We will work to resolve the issue within 24-48 hours
• If the issue cannot be resolved, a full refund will be provided
• Service credits may be offered as an alternative to refunds

7. Fraudulent Transactions

In case of unauthorized or fraudulent transactions:

• Report immediately to info@scan2talk.in
• Provide details of the unauthorized transaction
• We will investigate and process refunds for verified fraudulent charges
• Your account will be secured and monitored

8. Exceptions

Refunds will not be provided in the following cases:

• Change of mind after using the service
• Violation of our Terms & Conditions
• Account suspension due to misuse
• Services rendered as described
• Third-party service failures beyond our control

9. Contact Information

For refund requests or questions about this policy, please contact us:

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new policy.