Terms of Service

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1. Acceptance of Terms

By accessing or using Gateway Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Gateway Platform provides a privacy-first communication routing service that enables:

• Creation of secure communication gateways
• Anonymous message routing through QR codes, short links, and other entry points
• Multi-channel communication (SMS, WhatsApp, email, voice calls)
• Advanced routing rules and spam protection
• Analytics and interaction logging

3. User Accounts and Registration

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must be at least 18 years old to create an account
• One person or entity may not maintain more than one account without permission

Account Responsibilities

• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized use of your account
• You must keep your contact information current and accurate

4. Acceptable Use Policy

5. Gateway Usage Guidelines

Gateway Creation

• Gateways must be created for legitimate communication purposes
• Gateway titles and descriptions must be accurate and not misleading
• You may not create gateways that impersonate others or organizations
• Emergency gateways must be configured responsibly

Communication Routing

• You are responsible for monitoring and responding to communications
• Routing rules must comply with applicable laws and regulations
• You must handle emergency communications appropriately
• Blocking and filtering must be used responsibly

6. Privacy and Data Protection

Your privacy is important to us. Our data practices are governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points include:

• We collect minimal data necessary to provide the Service
• Sensitive information is encrypted and protected
• Communication content is not permanently stored
• You control your data and can delete it at any time

7. Subscription and Billing

Free and Paid Plans

• We offer both free and paid subscription plans
• Free plans have usage limits and feature restrictions
• Paid plans provide additional features and higher limits
• Pricing is subject to change with advance notice

Payment Terms

• Subscription fees are billed in advance
• All fees are non-refundable unless required by law
• You authorize us to charge your payment method
• Failed payments may result in service suspension

8. Intellectual Property

Our Rights

• Gateway Platform owns all rights to the Service and its technology
• Our trademarks, logos, and brand elements are protected
• You may not copy, modify, or reverse engineer our Service

Your Rights

• You retain ownership of content you create using our Service
• You grant us a license to use your content to provide the Service
• You are responsible for ensuring you have rights to content you upload

9. Service Availability and Support

• We strive to maintain high service availability but cannot guarantee 100% uptime
• Scheduled maintenance will be announced in advance when possible
• Support is provided through our designated channels
• Response times vary based on your subscription plan

10. Limitation of Liability

11. Indemnification

You agree to indemnify and hold harmless Gateway Platform from any claims, damages, losses, or expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another party.

12. Termination

Termination by You

• You may terminate your account at any time through your account settings
• Termination does not relieve you of any outstanding payment obligations
• Your data will be deleted according to our data retention policy

Termination by Us

• We may suspend or terminate your account for violation of these Terms
• We may terminate the Service with reasonable advance notice
• We will provide data export options when possible

13. Governing Law and Disputes

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved through binding arbitration or in the courts of [Your Jurisdiction], as applicable.

14. Changes to Terms

We may modify these Terms from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes become effective constitutes acceptance of the new Terms.

15. Contact Information